Last amended; 05/11/19
Lava may amend the policy at certain times so please check back regularly to ensure you consent with the policy.
Forms of data collected
Lava may ask for the following forms of data;
- For users using the equipment – ensuring who to contact should equipment become damaged; name, address, email, phone number
- For users playing age restricted games – as above plus the user’s date of birth.
- For those wishing to sign up for a membership; name, address, email, phone number, date of birth.
What purpose is your information used for?
The information you provide enables us to offer a better choice of games for our users based on games played, a safer environment to play in for younger gamers and to understand the cause of any damage which may arise.
We are committed to the protection of the above data by using the strongest forms of security available. We do this by operating computerised, physical and company codes of practice to secure our user’s data.
All card transactions are carried out through secure transactions.
How you can control your data
You may also ask for complete removal of all of your customer information.
At no point will we sell your information to third parties without prior permission.
Under the Data Protection Act of 2018 you are permitted to see the entire set of data we hold relating to you. For a hard copy please write to our postal address. If you believe for any reason that any information we hold about you is incomplete or incorrect, please notify us by email or post at our address. We will not hesitate to remediate the identified error.
How long do we hold your Information for?
We hold client data for a maximum of one year after your last visit or membership expiry or before this length should the user wish.
How we destroy your information
Upon request or at the end of the membership period Lava will delete all records from our electronic databases and destroy all physical information ensuring personal data is no longer legible.
Links to independent websites
Our website may contain links to other websites, independent of Lava, which may be deemed of use to you. Once you have transferred to the independent website Lava therefore ceases responsibility for any information you may provide. Please read the privacy statements of the website in question before committing your data.
Users of this website may choose whether or not to provide browsing information by clicking their consent to cookies in the pop up box.
Data used to gauge the usage of the website obtained by accessing IP address data. This is a unique identifier which identifies information about your device’s usage of the website.
Please view our web developer’s policy on cookie use click here